Jum99 Privacy Policy – Member Personal Data Protection

Jum99 ("we", "the platform") is committed to protecting the privacy of every individual who uses our online gaming platform at jum99.fun. This Privacy Policy has been drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management.

This policy applies to all website visitors, registered users, and active members of the jum99 platform without exception. It covers all data we collect through the website, the jum99 mobile app, and any other official communication channels related to our platform.

By registering or using the jum99 platform, you acknowledge that you have read and fully understood this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services and to contact the support team to request account closure if necessary.

This Privacy Policy should be read alongside the jum99 Terms and Conditions, which is the complementary document governing the overall use of the platform.

Jum99 only collects information that is strictly necessary to provide our members with a safe, seamless, and responsible service. The following are the categories of information we collect:

All data collected by jum99 is used solely for the stated purposes communicated to members. We do not use your data for other purposes without your prior consent, unless required by law.

• To process new account registrations and verify member identity through a secure and efficient KYC process.
• To facilitate financial transactions including deposits and withdrawals quickly and accurately.
• To send important account-related notifications such as login confirmations, security alerts, and transaction updates.
• To detect and prevent fraudulent activity, money laundering, and unauthorized access to member accounts.
• To comply with regulatory obligations and laws applicable to jum99 platform operations.
• To personalize your gaming experience by displaying relevant games, promotions, and content based on your preferences.
• To enhance platform quality, resolve technical issues, and develop new features that meet member needs.
• To send promotional information and exclusive offers — only to members who have agreed to receive marketing communications.

Members who do not wish to receive marketing communications may unsubscribe at any time via the "unsubscribe" link in any promotional email or by contacting our support team directly.

Jum99 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. This is our absolute commitment to all members.

However, in certain circumstances, jum99 may share your information with the following selected parties, solely to enable our services to function properly:

• Payment Processor: Required financial information is shared with approved payment gateways to securely process your deposit and withdrawal transactions.
• KYC Provider: Identification data is shared with trusted third-party identity verification services to meet KYC requirements.
• Game Provider: Minimum technical information required to run a gaming session is shared with registered game software providers.
• Regulatory Authority: jum99 will disclose member information to the relevant authorities when required by law, court order, or official investigation.
• IT Service Provider: Technical infrastructure and cybersecurity providers bound by strict confidentiality agreements.

The security of your personal data is a responsibility we take very seriously. jum99 continuously invests in the latest security infrastructure to ensure your information is always protected from unauthorised access, data breaches, or misuse.

• All data transmitted between your device and jum99 servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banking institutions.
• Member passwords are stored in hashed form using the bcrypt algorithm, which is non-reversible — meaning even jum99 staff cannot view your password.
• A real-time threat detection system monitors every login activity and transaction 24 hours a day, 7 days a week to identify suspicious patterns.
• Two-factor authentication (2FA) is available and recommended for all member accounts to add an extra layer of protection.
• Jum99 data servers are housed in high-grade data centers with strict physical access controls and automated data backup systems.
• Internal and external security audits are conducted regularly to identify and address any system vulnerabilities.

Jum99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: To gather information on how members use the platform, helping us identify technical issues and improve overall performance.
• Functional Cookies: To save your preferences such as language, region, and display settings for a more personalized experience.
• Analytics Cookies: To help us understand traffic patterns and platform usage in aggregate and anonymous form for continuous improvement.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and user experience of the jum99 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by jum99. We fully respect and support these rights:

To exercise any of these rights, please contact our support team by email at [email protected]. We will process your request within 30 business days from the date of receipt.

Jum99 retains members' personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable laws and regulations.

• Active account data is retained for the duration of active membership and up to 7 years after account closure to meet anti-money laundering (AML) requirements.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• Customer support communication logs are retained for 3 years for reference and service improvement purposes.
• Anonymised analytics data may be retained for a longer period for platform research and development purposes.
• Once the retention period expires, data is securely deleted using irreversible data deletion methods.

The jum99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

If we discover that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child has registered on jum99 are encouraged to contact us immediately via our support email.

Jum99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data management practices, legal requirements, or platform developments. Any material changes will be communicated to members via an in-platform notice or registered email.

The "Last Updated" date shown at the top of this page will be revised whenever changes are made. We encourage you to review this Privacy Policy periodically. Continued use of the jum99 platform after any changes take effect will be considered acceptance of the amended policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the jum99 privacy team is ready to listen and assist you.

You may contact the jum99 Data Protection Officer (DPO) via:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 7 business days for privacy enquiries, and 30 business days for formal data rights requests.